Faculty FAQ:
Frequently Asked Questions:
Problems with Desire2Learn? Need help printing course pages? Can't login to your wiki? The answers are here!
- Accessing Course
- Desire2Learn (D2L)
- Blogs
- Books
- Microsoft Office
- Pop-Up Blockers
- Software
- Student Support
- Tech Help
- Tech Requirements
- Video
- Word
Accessing Course
Where’s my course?
You can login to your course in D2L at http://d2l.depaul.edu with your Campus Connect username and password. Please do NOT insert "www" into this URL; it will take you to an access portal that only allows part of your course to be viewed. If you do not have your Campus Connect login credentials, please call DePaul's Technology Support Center (TSC) at 312-362-8765. The TSC will be able to assist you with your Campus Connect login credentials. We recommend that you login to your course several days before it begins during preview week, so that you can be sure your username and password are correct.
Please download and read the New To Online guide.
Why isn't my student in my course?
It's usually a problem with registration. E-mail snlonline@depaul.edu or call us at 1-866-SNL-FORU.
If the student is already registered for the course, but cannot access the course, then the student should contact DePaul’s TSC at 312-362-8765.
D2L
How do I use D2L?
SNL Online offers hands-on training and extensive documentation.
Blogs
How do I join the course blog?
Download a how-to-join guide (Adobe Reader required)
Books
Where do my students buy their books?
Students can order their books at http://bookstore.mbsdirect.net/depaul.htm. Please note: books for SNL online courses are not available at the on-campus bookstore.
Please download and read the New To Online guide.
How do my students buy books at MBS Direct?
Click here for a step-by-step interactive tutorial.
How do I obtain a copy of my textbook?
If you are teaching a course for the first time, our office will order an instructor copy of the book for you. You can also obtain an instructor copy of your course textbook by contacting the publisher directly.
Textbook and publisher information is available at http://www.snlonline.depaul.edu/Current/books.asp. If you need help ordering an instructor copy, email us at snlonline@depaul.edu.
Why don't I get student e-mails?
Usually it's because your preferred e-mail isn't associated with the course. Update your preferred e-mail address on Campus Connect at https://campusconnect.depaul.edu. After you login, click on Demographic Portfolio > E-mail addresses to update your preferred e-mail address.
If you change your e-mail address, be sure to update Campus Connect and notify us at snlonline@depaul.edu so that we can update our databases and e-mail lists.
How do I use Postini or the new Message Center to view blocked emails or change my settings?
Take a quick interactive tutorial
Read email/spam information from DePaul Information Services
Microsoft Office
I have Office 2003 and I cannot open files from later versions of Office. What should I do?
Click here to get Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint File Formats This converter will let you open newer versions of Office files using Office 2003.
Where can I buy Microsoft Office?
DePaul faculty can get discounted software at e-academy:
http://discounts.depaul.edu/electronics/eacademy.html
What do I need to verify my eligibility to buy software from e-academy?
An e-mail address that has a DePaul domain, like:
- jfaculty@depaul.edu
If you are unable to purchase, please contact Vivek Raju at vivek.raju@e-academy.com
Where can I get Office training?
Go to MPT at http://www.itd.depaul.edu/website/faculty/Training/default.asp to sign up for training and review quick guides.
Pop-up Blocker
How do I disable my pop-up blocker?
Go to https://host.softworks.ca/Agate3/blocker/disable-blockers.htm for directions. Or contact the TSC at tsc@depaul.edu or 312-362-8765.
Software
Where can I buy discounted software?
DePaul faculty can get discounted software at:
http://discounts.depaul.edu/electronics/eacademy.html
What do I need to verify my eligibility to buy sofware from e-academy?
An e-mail address that has a DePaul domain, like:
- jfaculty@depaul.edu
Need more help? Please contact Vivek Raju at vivek.raju@e-academy.com
Student Support
Where can I send my students for Writing help and other student resources?
There is a Student Resources widget on the home page of every SNL Online course.
Tech Help
Contact the Technology Support Center:
- Phone - 312-362-8765 (M-T: 8:00a to 8:00p, F: 8:00a to 5:00p, Sat: 8:00a to 4:00p, Sun: Noon to 4:00p. The TSC is closed during all university holidays)
- Ticket - Submit a case ticket through Campus Connect.
- E-mail - tsc@depaul.edu
Tech Requirements
What kind of computer do I need to use D2L?
Click here for SNL Online technical requirements
Video
Why can't I see the videos in my course?
Most likely you don't have the required Flash Player installed. Download and install the required Flash player at: http://www.adobe.com/products/flashplayer/ After you've installed the player, restart your computer; you should be able to see the videos. If you need help installing Flash player contact TSC at tcc@depaul.edu or 312-362-8765.
I have the Flash Player and still can't see the videos; now what?
Make sure you have the current Flash Player. If you do and can't see the videos, contact the TSC at tsc@depaul.edu or 312-362-8765. You should also contact your instructional designer.
Word
I have Office 2003 and I cannot open files from recent versions of Office. What should I do?
Click here to get Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint File Formats
This converter will let you open documents created with newer versions of Office.